Privacy Policy

Thank you for visiting our site. At Ajinomoto Cambrooke, Inc. ("Ajinomoto Cambrooke"), we are committed to protecting the privacy of our online customers and visitors as we are committed to protecting the privacy and security of any information we collect through our website, (including all subpages thereto, the "Site").

We have prepared this Privacy Policy to highlight our commitment to your privacy and to inform you as to how we will use the information you entrust to us in connection with the services provided by Ajinomoto Cambrooke (the "Services"). If you have objections to the Privacy Policy, you should not access or use the Site nor should you sign up for the Services.

In general, you can visit the Site on the World Wide Web without telling us who you are or providing us with any personally identifiable information. However, we collect the domain names (not the email addresses unless you choose to provide your email address to us) of all visitors to our Site to measure the number of visits, pages visited, average time spent on our Site, etc. We use this information to continually improve the convenience and functionality of our Site.

We may also conduct online surveys to better understand the needs and profiles of our visitors and to measure the interest of our visitors in the features of our Site.

We may tailor our offers to you based on information you provide when you purchase products and services, from our online surveys, from information that may indicate your purchasing preferences and lifestyle, as well as information available from external sources, including demographic and census data. With your consent, Ajinomoto Cambrooke® may also share your email address with other reputable companies so that they can send you product and service offers that may be of interest. You will be offered an opportunity to restrict access to your email address if you object to the use of your email address by any party other than Ajinomoto Cambrooke. Unless it is specifically stated otherwise, when you are asked for personal information on our Site, you are agreeing to share that information with Ajinomoto Cambrooke.

When you sign up for the Services you will be asked to provide us with certain information, described in detail below (hereafter referred to as, "Your Information"). Unless it is specifically stated otherwise, when you are asked for personal information on our Site, you are agreeing to share that information with Ajinomoto Cambrooke and its affiliates.

  1. Account Information: Your name, your email address and your date of birth are required by Ajinomoto Cambrooke in order to provide you with the Services. Ajinomoto Cambrooke will also ask you to provide a private password and a security question and answer, which will become part of Your Information.
  2. Nutritional and Health Information: When you use the Services, you will be able to store your nutritional and health information (e.g., information about the foods you eat, your daily dietary intake of protein, blood levels, and other personal wellness factors) in order to fully take advantage of the various features of our Services, including being able to produce a graph to show the dietary effects on your personal well being.

We use Your Information to enable you to use the Services. Specifically:

  1. Account Information: This information is stored on Ajinomoto Cambrooke' secure servers and is not shared with any outside parties. If you forget your password, you will be asked to go on the Ajinomoto Cambrooke Site, answer your security question and create a new password. A confirmation email will be sent to the registered email address you specify. No plain text passwords will ever be passed through email.
  2. Nutritional and Health Information: You have the right to access, correct, update, and/or delete your Nutritional and Health Information at any time. You can do so by logging into the Site with your username and password. You will retain these rights even in the event of a business transition (see Change of Ownership and Other Business Transaction section for more information). You are always in control of the information you provide to Ajinomoto Cambrooke.

Additionally, we may use your Account Information:

  • For license reporting and assessment of service levels;
  • To better understand on an aggregated basis how our services are used, gauge traffic patterns and determine what types of content and services are most popular with our users;
  • To verify access rights to content or services;
  • To provide you with information about Ajinomoto Cambrooke' products, services, news and events through the Site or email;
  • To allow you to purchase and download Ajinomoto Cambrooke' products and services; and/or
  • To provide you with personalized and customized content programming, instructions and services.

Ajinomoto Cambrooke is committed to protecting your privacy. We will only share Your Information with third parties in accordance with your instructions and in order to provide you specific services. (For example, we use a credit card processing company to bill users for Services or products purchased. This business partner does not retain, share, or store any personally identifiable information except to provide this service and is bound by a strict confidentiality agreement which limits their use of such information.)

We may share aggregated and anonymous demographic information with our business partners but no such information can be linked directly to Your Information.

Although we will use every reasonable effort to preserve your privacy, we may need to disclose Your Information, including personally identifiable information, when required by federal, state local or other governmental regulations or laws. In such cases, we will use reasonable efforts to disclose only the information required by law enforcement personnel.
Our Site uses a technology called "cookies" which may be used to provide you with tailored information. A cookie is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on the Site where you are prompted to log-in or that are customizable require that you accept cookies. These cookies (a) will let us know who you are and (b) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services. You may set your browser to notify you when you receive a cookie, however please note that by not accepting cookies from Ajinomoto Cambrooke, you will limit the functionality we can provide when you visit our Site.
Our Site may include links to other third party Web sites. While we try to link to sites that share our high standards and respect for personal privacy, Ajinomoto Cambrooke is not responsible for the content or the privacy practices employed by any third party.

In the event Ajinomoto Cambrooke goes through a business transition, such as a merger, acquisition or the sale of all or substantially all of its assets (a "Business Transition"), Your Information will, in most instances, be part of the assets transferred. In such event, Ajinomoto Cambrooke' custody of Your Information will be transferred subject to all the terms and restrictions in this Privacy Policy.

Following a Business Transaction, Ajinomoto Cambrooke or its successors will continue to use Your Information in accordance with the Privacy Policy under which the information was collected. If, however, we plan to use Your Information in a manner different from that stated at the time of collection we will notify you via email and/or through a notice on our Web site and any other appropriate methods. You will have a choice as to whether or not we use Your Information in this different manner. Whether or not you wish to have Your Information used in this different manner, you will retain ownership rights to Your Information and the ability to delete Your Information at any time.
Ajinomoto Cambrooke will occasionally update this Privacy Policy. You can determine when the Privacy Policy was last updated by looking at the "last update" date at the bottom of the policy. If there are material and substantial changes to this Privacy Policy, we will note these changes through a prominent notice on the Site.
Unfortunately no data transmission can be guaranteed to be 100% secure. While we strive to protect Your Information, we cannot warrant the security of the information provided to us online. However, once we receive your information, we will do our best to ensure that our systems are functioning properly and will use reasonable and customary efforts to protect that information.

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits users of our Site and Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at Ajinomoto Cambrooke, 4 Copeland Drive, Ayer, MA 01432.

If you have any questions about our Privacy Policy, please call Ajinomoto Cambrooke at 1 866 456 9776 (toll free) or 508 782 2300, or send an email to or write us at Ajinomoto Cambrooke, 4 Copeland Drive, Ayer, MA 01432. Although we will in most circumstances be able to receive your email or other information provided through this Site, we do not guarantee that we will receive all such email or other information timely and accurately, and we are not legally obligated to read, act on, or respond to any such email or other information.,, Cambrooke™, Glytactin®, Tylactin®, the Cambrooke™ logo, KetoVie®, KetoVie Café™, and many of the other trademarks and service marks appearing on this website are the trademarks of Ajinomoto Cambrooke, Inc. Use of this Site is subject to our Legal Disclaimer and Terms of Use Agreement which constitutes a legal agreement between you and Ajinomoto Cambrooke, Inc. By using our Site, you acknowledge that you have read, understood, and agree to be bound by the Legal Disclaimer and Terms of Use Agreement.