Careers at Ajinomoto Cambrooke

Want to make a difference in the world?…

If so, come join the dynamic and passionate team of professionals at Ajinomoto Cambrooke who are doing just that!

Your future is waiting for you at Ajinomoto Cambrooke! Cambrooke has assembled the best people, processes, and science to meet the needs of our patient and clinical landscape. We are always looking for people who share our passion for helping all, worldwide, with chronic conditions requiring specialized nutrition!

Join Our Team!

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.

If you need assistance with completion of an application for employment, please contact the Human Resources Department at 978 862 1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Attracting and retaining the best and the brightest workers is a fundamental goal of Cambrooke and allows us to deliver a superior product to our patients, clinicians, and scientific community. We offer a comprehensive benefits package and a team environment that has everyone working toward the same goal. Cambrooke is dedicated to improving the lives of patients and families who are struggling with debilitating conditions and illnesses. All of our employees, from finance and marketing to science and product development, have an opportunity to play a significant role in furthering the company's mission to develop and commercialize life-altering nutritional therapeutics that treat serious medical conditions.

Careers at Cambrooke are challenging and rewarding. If you are looking for a career where you can contribute to the discovery, development, and commercialization of medical food therapies for patients with serious unmet needs, we want to talk with you. We are currently expanding across the US, Canada, and Europe and are looking for qualified candidates who possess integrity, fierce determination, compassion, and confidence.


Location: Ayer, MA Department: Finance

The Business Analyst role requires an inquisitive and analytical leader to act as a key liaison to the Commercial and Executive Leadership Team in planning and executing business strategy based on data driven results. Core responsibilities include analyzing market and financial data, automating reports to build streamlined insights and recommending future actions to support business initiatives. The Business Analyst reports to the VP Finance/Treasurer and will interface with Sales, Marketing, Client Services, Reimbursement, Finance, and Senior Leadership.

Essential Duties
  • Sales Forecasting – Forecast anticipated sales by region, distribution channel, and product division.
  • Commercial Analysis – Prepare quarterly sales commission reports. Analyze Sales, COGs/Margin data, to make pricing recommendations. Analyze trends in geographic regions, distribution channels, product categories.
  • Performance Reporting – Prepare financial performance reports across the US and International businesses. Track sales performance against budget, determine marketing promotion effectiveness (digital and non-digital channels), and identify key drivers of performance from within cross functional datasets.
  • Financial Analysis and Dashboards – Prepare financial analysis on the success of new products, provide financial support on special projects, and develop dashboards which highlight KPIs for Senior Leadership.
  • Variance Analysis – Research, automate via analytics tools and report on variances from standard data such as cost and time.
  • Marketing Campaigns – Collect, analyze, and provide results on various marketing campaigns and initiatives.
  • SalesForce Opportunities – Retrieve, analyze and report patient loyalty trends as well as report conversion data from sample to new patient starts.
  • Customer Satisfaction Analytics – Leverage attitudinal data by administering our annual healthcare professional and patient satisfaction surveys.
  • Build Analytical Infrastructure – Work closely with team members to create end to end data pipelines, clean (ETL) existing data sources from APIs/CSVs/Databases, set up stagging tables within databases and present data via Visualization Tools
  • Other duties as assigned.
Education and/or Experience
  • Bachelor’s Degree required preferably in Finance, Statistics, Economics or Business.
  • A minimum of 3 years’ work-related experience in a sales, finance, analytics, or marketing analyst role.
  • Expert Level with Microsoft Applications including PowerPoint and Excel. Must know pivot tables, VLOOKUP functionality, automation methods, dynamic charts/graphs, workflow diagrams.
  • Working knowledge of Excel Power Query, Power Pivot, DAX Calculations. Must be proficient in developing reports and management presentations.
  • Minimum of 2 years' experience with Python/Pandas (Preferred), R, SQL (Preferred), SAS, Jupyter Notebooks or other analytical coding language.
  • Minimum of 2 years' experience with data visualization tools like Power BI (Preferred), Tableau or Data Studio.
  • Able to programmatically connect data sources together via APIs or other automated methods.
  • Working knowledge of SalesForce, QuickBooks, and SAP a plus.
Minimum Qualification Requirements
To perform this job successfully, an individual must be able to work independently to develop reports that analyze, interpret, and present market/financial data to support business initiatives. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties of the Business Analyst.
  • Excellent analytical skills required. Ability to analyze/reconcile large amounts of data (in memory) and see gaps or trends that may impact anticipated results or identify that a change or new solution is required.
  • Proven problem solving, critical thinking and evaluation skills. Ability to teach themselves new analytical skills without much manager oversight.
  • Passionate about documentation. Ability to create clear and concise documentation that is reusable and reproduceable.
  • Strong communication and presentation skills. Must be able to facilitate working meetings, ask questions and apply active listening skills, and convey data driven results.
  • Ability to collaborate with cross-functional teams and get along with diverse personalities at all levels of the organization.
  • Must maintain information security with regard to all company’s proprietary information.
  • Superior interpersonal abilities. Ability to work with diverse personalities at all organizational levels in pursuit of the company’s goals; tactful, mature and flexible.
  • Resourceful, insightful self-starter with the ability to work independently with limited supervision.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Fulfillment

The Fulfillment Associate will play a critical role in providing an unsurpassed customer experience, ensuring that all customer orders arrive on time, with 100% accuracy. You will master the order fulfillment process from start to finish, picking product from a pick list and preparing the order for shipment.
This position is located in Ayer, MA. The hours of the position are 8:30 – 5:00 pm, Monday – Friday.

Examples of Work Performed
  • Accurately picking orders, packing orders, and verifying the accuracy of picked orders.
  • Understanding Department Procedures for Warehouse/Fulfillment.
  • Receive, inspect, and store all warehouse stock, following First in First out (FIFO) FDA regulations with clearly marked inventory, cased & palletized in designated marked storage locations.
  • Employees will be responsible to perform shipping & receiving of frozen items and inventory stock in a walk-in -10 degree freezer.
  • Maintaining order and cleanliness in the Fulfillment Dept. and overall facility including freezer.
  • Maintain food safety and food quality by completing job tasks and maintaining work area in a sanitary manner.
  • Perform inventory cycle counts as requested.
  • Able to possess and maintain a valid forklift license issued by the company.
  • Recognize and communicate safety concerns with Shipping Lead and Department Manager.
  • Recognize and communicate product deviation and product defect if any are observed.
  • Attend all required trainings relevant to the job provided either internally or externally.
  • Report food safety problems to Shipping Lead or Department Head to initiate action.
  • Other duties as assigned.
Education and/or Experience
  • High School diploma or equivalent preferred; college degree a plus.
  • 1+ year work experience in a shipper/packer role.
  • Stand up Forklift and pallet jack experience helpful.
  • Working knowledge of Microsoft Office (Word/Excel) helpful.
  • Knowledge of Food Safety, HACCP and GMP requirements is desirable.
Essential Functions
To perform this job successfully, an individual must be able to perform the essential functions of the work performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in a fast-paced environment.
  • Must be able to lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to read, write, and speak in English required to pick orders from a pick list as well as receive work instructions and perform data entry as required.
  • Ability to interact well with other staff members at all levels of the organization and in alignment with company’s overall goals is required.
  • Ability to focus and ensure attention to detail.
  • Ability to recognize numbers and perform basic mathematical skills.
  • Ability to be reliable and demonstrate a strong work ethic.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

The primary responsibility of the International Supply Chain Logistics Coordinator is to oversee the entire end-to-end international order process and ensure all orders are fulfilled and processed in a timely, cost-efficient, and error-free manner for all international business customers. The oversight of the international order process includes the following: Monitor the Order Management Systems for incoming orders, review demand-supply planning program with Supply Chain management; work with Logistics ensuring order fulfillment plans are fulfilled as per shipping plans and oversee all required regulatory and exporting requirements for international shipping.

Examples of Work Performed
  • Understanding of international supply agreements with customers and 3rd party suppliers.
  • Experience with SAP, MRPs and Inventory management principles.
  • Order management system experience required, Salesforce experience a plus.
  • Ability to multi-task, with strong detail orientation to ensure accurate order entry.
  • Provide leadership on building and adapting new ideas and process improvements.
  • Good written and oral communication skills required.
  • Dependability, with a strong work ethic, and eagerness to share and communicate with the team.
  • Ability to interact well with other staff members and in alignment with the company’s overall goals is required.
  • Knowledge of HIPAA and the ability to maintain confidential information security about all company’s proprietary information.
  • Knowledge of International General Data Security Requirements.
  • Ability to occasionally lift 50 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day, and utilize a telephone, headset, and a computer.
Education and/or Experience
  • High School diploma, college degree preferred.
  • 3-5 years of experience working in supply chains and 3rd party suppliers in a highly collaborative and fast-paced environment, preferably in Food, Beverages, Nutraceuticals, Nutrition, or Medical Equipment.
  • 1+ years supporting international markets.
  • Experience working with multi-cultural teams across geographical, cultural, and time differences. The ability to build networks is critical.
  • Proficient in Microsoft Office Suite including Excel skills required, Master Data in ERP systems.
Essential Functions
  • Implement and execute policies and procedures in international logistics.
  • Work with Supply Chain in ensuring BOMs, pricing, new product launches or updates do adhere to Master Data Standards.
  • Develop strong working relationships with all ACI ex-US distributors. ex-NA ACI teams, and ACI operation/regulatory/quality teams.
  • Process and verify international orders with Cambrooke Therapeutics, Inc. (CTI) and review OMS orders for accuracy.
  • Research and resolve client order issues as they arise promptly, professionally, and courteously.
  • Ensure accuracy of all International Client data in OMS as well as new international products and pricing information.
  • Create and maintain a database of all products by SKU that includes weights, carton measurements, storage, handling requirements, and country-specific instructions for order processing.
  • Through collaboration with Supply Chain, Production, and Fulfillment, ensure timely completion of international orders, including transportation and dispatch.
  • Participate in activities including all export billing, all import goods receipt, and monitors stock in transit.
  • Effectively manage third-party logistics providers through close communication and coordination of shipments for pickup by contracted agents.
  • Communicate clearly and effectively with ACI staff to ensure smooth and efficient shipment monitoring and processing.
  • Provide 3rd party export brokers with all necessary logistics and regulatory documentation required for exporting.
  • Responsible for the preparation of Certificates of Origin and Health Certificates.
  • Maintain an order tracker of all special export shipping requests as per defined procedures.
  • Maintain all paper and electronic order records and supporting documents.
  • Ensure the Transfer Price between ACI and CTI is well aligned between the parties and documented in an appropriate manner.
  • Periodically review freight costs, transportation rates, and/or the prices of consumables to keep costs down where possible. Seeks to streamline shipping and transportation processes as well as improve shipping options.
  • Ensure collection of any down payments prior to the shipment and ensure collection per contract terms.
  • Tracking international monthly sales, and providing a monthly report on orders, customer concerns, and new product launches.
  • Support ACI and International Team with processing special requests and samples for international delivery.
  • Lead efforts to document, assess, and collaborate with internal and external management and staff relative to product quality concerns for domestic and international consumer complaints.
  • Lead the management of product complaint inquiries from domestic institutional customers as a liaison of customer service, quality, supply chain, production, and any other teams required for proper, timely response.
  • Other duties as assigned.

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Production

The Operator II works daily to support production of medical foods and formula. Assignments are frequently repetitive but additionally utilize basic hand-held and manual equipment. Demonstrated initiative is required to attain skill level commensurate with required equipment and assignments. Work is performed under close supervision. Position resides in Ayer, MA.

Examples of Work Performed
  • Safely and accurately operates manual equipment; i.e, pallet jack, case packers
  • Label, count, sort, pack, and palletize raw materials and finished goods
  • Accurately complete daily production data collection forms
  • Always maintaining a clean and organized work area
  • Perform housekeeping duties
  • Demonstrate continuous improvement mindset to improved procedures and processes
  • Other duties as assigned
Education and/or Experience
  • High School Diploma or Equivalent preferred
  • 1+ years’ experience in a manufacturing environment; food and beverage manufacturing experience preferred
Minimum Qualification Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to adhere to all GMP, Food Safety, workplace safety and security policies including wearing required personal protective equipment, as well hair net, beard net, etc. as required
  • Ability to follow work instructions, as well as Safety, Quality, and Company policies
  • Ability to read, write, and speak English
  • Ability to visually and physically sort, count, pack, and palletize, raw materials and finished goods
  • Ability to work with hand-held, manual, and moving equipment i.e., conveyors, case packing, pallet jacks and other machinery
  • Ability to use a tape gun, date coder, box cutter and other small tools
  • Ability to recognize number sequences, lot numbers, date codes, and other data visually and accurately
  • Ability to visually detect, identify, and effectively communicate product deviations to lead or manager
  • Ability to stand on concrete floors and perform repetitive motions for extended periods of time
  • Ability to lift, carry, push, pull up to 25 pounds on a regular basis and up to 50 lbs on occasion
  • Ability to work independently with instruction and work in a diverse, fast paced, cross functional team environment
  • Ability to be flexible and take on assignments as required
  • Ability to interact well with other staff members and in alignment with company’s overall goals
  • Ability to have a positive, can-do attitude, strong work ethic and be reliable and punctual
  • Ability to maintain company confidential data
  • Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

    Apply Now

The Production Operator III works daily to support and complete production orders of medical foods and formula while adhering to safety and quality policies. Work is varied and is done under general supervision. Duties require training and initiative to acquire more complex skills and ability to work independently.

Examples of Work Performed
  • Accurately measure, weigh, or blend powder, solid, and liquid ingredients
  • Combines ingredients into batches
  • Complete production orders on time, zero quality defects, and correct quantities
  • Operate simple production, packaging, blending, or related equipment
  • Label, count, sort, palletize and pack raw ingredients and finished goods
  • Blends and pouches running semi-automatic equipment
  • Maintain clean and organized work area at all times
  • Completes housekeeping and sanitation duties, including CIP
  • Accurately completes daily production data collection forms and performs data entry
  • Demonstrate a continuous improvement mindset to improve procedures and processes
  • Ability to maintain company confidential data
  • Other duties as assigned
  • Responsible for the preparation of Certificates of Origin and Health Certificates
  • Maintain an order tracker of all special export shipping requests as per defined procedures
  • Maintain all paper and electronic order records and supporting documents
Education and/or Experience
  • High School Diploma or Equivalent preferred
  • 2+ years’ experience in a manufacturing environment; food and beverage manufacturing experience preferred
Minimum Qualification Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to follow work instructions, as well as Safety, Quality, and Company policies
  • Ability to read, write, and speak English
  • Ability to operate basic production machinery, case packer, palletizer, blending, pouch sealers, forklift
  • Ability to accurately measure, weigh or blend powder, solid, and liquid ingredients
  • Ability to use a computer for data entry of production data
  • Ability to visually and physically sort, count, pack, and palletize, raw materials and finished goods
  • Ability to work around and with hand-held, manual, and moving equipment i.e., conveyors, case packing, pallet jacks, and other machinery
  • Ability to use a tape gun, date coder, box cutter, and other small tools
  • Ability to recognize number sequences, lot numbers, date codes, and other data visually and accurately
  • Ability to visually detect, identify, and effectively communicate product deviations to lead or manager
  • Ability to stand on concrete floors and perform repetitive motions for extended periods of time
  • Ability to lift, carry, push, pull up to 25 pounds on a regular basis and up to 50 lbs on occasion
  • Ability to wear all required personal protective equipment in accordance with Quality and Safety policies
  • Ability to work independently with general supervision as well as work in a diverse, fast-paced, cross-functional team environment
  • Ability to be flexible and take on assignments as required
  • Ability to interact well with other staff members and in alignment with the company’s overall goals
  • Ability to have a positive, can-do attitude, strong work ethic, and be reliable and punctual

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Brockton, MA Department: Production

The Production Operator III works daily to support and complete production orders of medical foods and formula while adhering to safety and quality policies. Work is varied and is done under general supervision. Duties require training and initiative to acquire more complex skills and ability to work independently. This position is in Brockton, MA.

Examples of Work Performed
  • Accurately measure, weigh, or blend powder, solid, and liquid ingredients
  • Combines ingredients into batches
  • Complete production orders on time, zero quality defects, and correct quantities
  • Operate simple production, packaging, blending, or related equipment
  • Label, count, sort, palletize and pack raw ingredients and finished goods
  • Blends and pouches running semi-automatic equipment
  • Maintain clean and organized work area at all times
  • Completes housekeeping and sanitation duties, including CIP
  • Accurately completes daily production data collection forms and performs data entry
  • Demonstrate a continuous improvement mindset to improve procedures and processes
  • Ability to maintain company confidential data
  • Other duties as assigned
Education and/or Experience
  • High School Diploma or Equivalent preferred
  • 2+ years’ experience in a manufacturing environment; food and beverage manufacturing experience preferred
Minimum Qualification Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to adhere to all GMP, Food Safety, workplace safety and security policies including wearing required personal protective equipment, as well hair net, beard net, etc. as required
  • Ability to follow work instructions, as well as Safety, Quality, and Company policies
  • Ability to read, write, and speak English
  • Ability to operate basic production machinery, case packer, palletizer, blending, pouch sealers, forklift
  • Ability to accurately measure, weigh or blend powder, solid, and liquid ingredients
  • Ability to use a computer for data entry of production data
  • Ability to visually and physically sort, count, pack, and palletize, raw materials and finished goods
  • Ability to work around and with hand-held, manual, and moving equipment i.e., conveyors, case packing, pallet jacks, and other machinery
  • Ability to use a tape gun, date coder, box cutter, and other small tools
  • Ability to recognize number sequences, lot numbers, date codes, and other data visually and accurately
  • Ability to visually detect, identify, and effectively communicate product deviations to lead or manager
  • Ability to stand on concrete floors and perform repetitive motions for extended periods of time
  • Ability to lift, carry, push, pull up to 25 pounds on a regular basis and up to 50 lbs on occasion
  • Ability to wear all required personal protective equipment in accordance with Quality and Safety policies
  • Ability to work independently with general supervision as well as work in a diverse, fast-paced, cross-functional team environment
  • Ability to be flexible and take on assignments as required
  • Ability to interact well with other staff members and in alignment with the company’s overall goals
  • Ability to have a positive, can-do attitude, strong work ethic, and be reliable and punctual

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Fulfillment

The Operations Excellence Lead will execute continuous improvement projects focused on improving food safety, quality, cost reductions, cycle times, and process performance improvements. Leads the implementation of SOPs, OPLs, and learning guides to support internal employee certification programs. Develops capabilities of line leads, supervisors, and leaders to understand and improve Quality Management and production systems. Uses improvement tools, Key Performance Indicators, internal audits and assessments, and decision support tools to identify improvement opportunities and implement change. Champions efforts to implement Daily Management Controls and systems to achieve daily targets and results. Lead high Kaizen events that will eliminate quality errors, improve productivity, reduce costs, improve teamwork, and support a culture of excellence.

Examples of Work Performed:
  • Facilitate successful Kaizen and rapid improvement process evens that will improve food safety, quality, cost, productivity, and team knowledge of product and processes
  • Assist in the collection of data identifying opportunities and tracking improvements
  • Ensure that all work activities are performed in accordance with established safety, quality, and environmental standards
  • Demonstrate knowledge of and commitment to Lean manufacturing principles and techniques
  • Develops strategies and programs that improve the productivity and efficiency of the various work processes of the company
  • Instructs others in continuous process improvements including the use of various problem solving and productivity techniques such as process mapping standardized work six sigma and cost time management
  • Facilitates Continuous Improvement projects cost reductions and process performance improvements
  • Maintain CI implementation schedules for assigned projects progress updates as required and most importantly provide documentation that demonstrates the direct link between CI implementation and Plant Operations improvements
  • Provide CI training and coaching to all levels of the organization
  • Interface with plant leadership on projects addressing staffing manpower time and capacity analysis
  • Calculate cost reductions and or various analyses to determine the optimal problem-solving method
  • Partner with the Plant Controller to document savings and profit results of continuous improvement activities
  • Accountable for tracking all CI Projects and reporting progress to plant staff
  • Evaluate and confirm production standards for products
  • Assist in monitoring department equipment OEE and interface with the Maintenance department to identify maintenance repair and TPM targets and opportunities
  • Works with process owner to develop value stream map for each process and each value stream family within the facility
  • Utilizes the concepts of continuous improvement and cost reduction in the execution of the job function
  • Other duties as assigned
Education and/or Experience:
  • Minimum 5 years’ experience in manufacturing
  • Prior manufacturing supervisory role is preferred
  • Bachelor’s degree in Engineering or equivalent technical field
  • ERP experience is desirable, SAP preferred
  • Prior work experience in different functions preferably in production management is preferred
  • Experience managing and improving vendor relationships
  • Advanced training in CI, 5S, SMED, and Kaizen and must have a working knowledge of operational excellence methodology
  • Experience working in and maintaining databases using Microsoft Excel and others relevant to company processes
  • In-depth knowledge of quality criteria and project management
  • Excellent organizational and time management skills
  • Analytical thinking with problem-solving aptitude
Minimum Qualification Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Has detailed understanding and first-hand experience in performance improvement tools and methodologies including but not limited to, Lean, Six Sigma, Kaizen, 5S, Value Stream Mapping, Visual Factory, TPM, etc
  • Ability to mentor, train, and coach others while not hesitating to provide hands-on support in the execution of these initiatives
  • Proven ability and demonstrated success in developing, implementing, and sustaining the principles of Quality and Lean Manufacturing
  • Strong influence management skills with the ability to manage cross-functional resources without direct reporting relationships
  • Knowledge of food processing/packaging technology
  • Should be able to read and understand financial statements and cost reports, prepare budgets, and focus on and manage costs
  • Ability to record, report, and analyze reliable data, experience with SAP a plus
  • Ability to work a flexible schedule, be on-call, and travel as necessary
  • Ability to adhere to all GMP, Food Safety, workplace safety, and security policies including wearing required personal protective equipment, as well as a hair net, beard net, etc
  • Ability to perform repetitive motions, lifting up to 50 pounds and on occasion maneuvering objects in excess of 50 pounds with team assistance
  • Ability to stand and walk on concrete floors, bend, reach, push, and pull
  • Ability to use a computer, telephone, calculator, hand tools, and measuring devices and other equipment required for the role
  • Must be able to understand, speak, read, and write English
  • Must have a “can-do” attitude

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Reimbursement

Job Summary:

The role of the Reimbursement Authorization Specialist (RAS) is integral to the success of the Revenue Cycle Team! In this role, you will be a patient-focused liaison to assist customers (patients) with access to Cambrooke medical foods and formulas through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as internal employees. This position is in located in Ayer, MA with flexibility for limited remote work. The core hours of operation are 8:30 am to 5:30 pm.

Essential Duties:
  • Ensure Ajinomoto Cambrooke, Inc. (ACI) has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, prior authorization, single case agreements, letter of agreements and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Continue to work and maintain such documents so effective dates are always current.
  • Provide guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Coordinate with other contracted Durable Medical Equipment companies and/or Pharmacies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Interact with Client Services and the A/R Collection team members to resolve or avoid claim issues.
  • Communicate and work collaboratively with registered dietitians and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Working knowledge of A/R and Collection to understand outstanding previous unpaid or rejected claims.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Office; Excel, Word, Teams, etc.
  • Previous experience with SalesForce or Nexternal preferred but not required.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

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Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist – AR/Collections supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist - ARC must be able collect and disseminate information relative to the company’s operating procedures and goals. This position sits in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Ajinomto Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CambrookeCare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team members to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Excel required.
  • Proficiency in Microsoft Word required.
  • Proficiency in Microsoft Access preferred.
  • Previous experience with SalesForce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

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As Sr. Quality Associate, you will perform a variety of quality related tasks and help manage and monitor various quality programs. The duties of this role include performing product release testing, conducting GMP sanitation inspections, managing the supplier approval program as well as other related quality programs. In this role, you will ensure general adherence to applicable policies and procedures and provide guidance on the production floor. This role is a full-time, on-site salaried position that reports to the Sr. Manager of Quality. The primary work site is at the company HQ in Ayer, MA with a minimum of 2 workdays per month at our facility in Brockton, MA.

Examples of Work Performed:
  • Quality Control:
  • Track QC laboratory activities - equipment calibration and maintain stock of test consumables.
  • Perform necessary product release testing for all formula products (RTD and powders) and select food products.
  • Communicate product deviations and OOS materials to quality manager and production staff to assist determining required CAPAs and nonconforming materials disposition.
  • Quality Assurance:
  • Maintain, update, and execute the food safety plans, standard operating procedures, and work instructions for quality related tasks.
  • Lead the food safety team; conduct periodic review meetings of the food safety plans.
  • Assist duties related to the programs listed below:
    • Maintain / Update supplier approval program and related communication with existing and prospective suppliers as needed.
    • Help Quality supervisor in managing all aspects of Kosher and Halal programs. Assist in future expansion plans to support the growing business needs.
    • Assist with activities of environmental monitoring program to help Operations monitor the cleaning efficiency.
    • Help keep current the chemical control program helping provide safe products and a safe workplace with MSDS for all chemicals, proper usage instructions and chemical use permission zones.
    • Help keep current the foreign materials control program to meet the business needs.
    • Conduct monthly GMP & Sanitation inspections, Communicate the inspection findings, and help Operations execute the agreed upon corrective action plan(s).
  • Provide support during 3rd party and regulatory audits as needed.
  • Shadow and/or perform supplier audits (as needed).
  • Operational Quality:
  • Conduct pre-op swabs on food contact surfaces to assure cleanliness and absence of allergens prior to production activities.
  • Provide package integrity testing support and training to filler operators to manage successful TBA operations.
  • Assist the warehouse coordinator in receiving ingredients as per ACI specification with correct documentation (e.g. certificates of analysis or conformance certificates).
  • Provide quality related oversight and feedback to manufacturing staff as and when needed.
  • Serve as a liaise between kosher and halal certifying bodies with respect to ACI Operations and finished products. Other activities as needed to support Operations.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to self-manage and prioritize workload.
  • Ability to demonstrate the leadership capability required to ensure that food safety/quality are communicated and acted upon in a timely manner.
  • Ability to communicate effectively through written and oral communications.
  • Ability to work with all levels of the organization.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to make independent, informed decisions.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.
  • Ability to focus on details with strong mathematical aptitude.
  • Must be able to work well as part of a team and in alignment with company’s goals.
  • Ability to multi-task and work well under pressure.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to lift 25 lbs., reach, bend, stoop.
  • Ability to walk on concrete floors and work in a standing position up to 8 hours a day.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now