Careers at Ajinomoto Cambrooke

Want to make a difference in the world?…

If so, come join the dynamic and passionate team of professionals at Ajinomoto Cambrooke who are doing just that!

Your future is waiting for you at Ajinomoto Cambrooke! Cambrooke has assembled the best people, processes, and science to meet the needs of our patient and clinical landscape. We are always looking for people who share our passion for helping all, worldwide, with chronic conditions requiring specialized nutrition!

Join Our Team!

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.

If you need assistance with completion of an application for employment, please contact the Human Resources Department at 978 862 1980.

Attracting and retaining the best and the brightest workers is a fundamental goal of Cambrooke and allows us to deliver a superior product to our patients, clinicians, and scientific community. We offer a comprehensive benefits package and a team environment that has everyone working toward the same goal. Cambrooke is dedicated to improving the lives of patients and families who are struggling with debilitating conditions and illnesses. All of our employees, from finance and marketing to science and product development, have an opportunity to play a significant role in furthering the company's mission to develop and commercialize life-altering nutritional therapeutics that treat serious medical conditions.

Careers at Cambrooke are challenging and rewarding. If you are looking for a career where you can contribute to the discovery, development, and commercialization of medical food therapies for patients with serious unmet needs, we want to talk with you. We are currently expanding across the US, Canada, and Europe and are looking for qualified candidates who possess integrity, fierce determination, compassion, and confidence.


Location: Ayer, MA Department: Finance

The Client Services Specialist handles incoming and outgoing customer service functions. This position requires the ability to accurately and efficiently handle heavy call volume while communicating tactfully and professionally with patients and their family members, various healthcare professionals and institutions, as well as field sales representatives. This position is in the Corporate office in Ayer, MA. The hours for this position are 9:00 am to 5:30 pm.

Examples of Work Performed
  • Provide excellent customer service resolving issues in a timely, professional and caring manner with compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Participate in the Customer Service effort using Nexternal OMS and Salesforce.
  • Timely and accurate order processing for retail, wholesale, and institutional medical foods and formula orders.
  • Researching and resolving client issues that relate to the order process.
  • Establishing new client accounts.
  • Distributing informational materials to clients and institutions.
  • Maintaining and updating client information.
  • Maintaining files for wholesale and institutional orders.
  • Maintaining and updating customer service data base.
  • Facilitating insurance authorizations.
  • Processing Sample Requests submitted by clients, dietitians and Territory Managers.
  • Daily order review and Credit Card processing in OMS.
  • Communicating customer concerns, complaint and inquiries internally.
  • Maintaining and safe-guarding information with regards customer information and internal communication.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience
  • High School Diploma or equivalent required; College degree a plus.
  • 2 plus years customer service experience.
  • Previous experience in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare or Health Insurance industries preferred.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid and WIC) preferred.
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Excel required.
  • Proficiency in Microsoft Word required.
  • Proficiency in Microsoft Access preferred.
  • Previous experience with Salesforce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to process incoming customer orders via phone, fax, email.
  • Ability to multi-task and work well under pressure.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to ensure detailed and accurate order entry.
  • Ability to make outgoing sales calls.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume and critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.
  • Detailed oriented with a strong mathematical aptitude

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Clinical Affairs

The Clinical Specialist will promote, educate, and develop tools to drive growth in GI & Severe Allergy categories. The Clinical Specialist will educate and drive process improvement to enhance the healthcare professional’s practice resulting in positive patient outcomes in the areas of medical nutrition therapy. The incumbent will work directly with healthcare providers and must be able to develop and build relationships with industry thought leaders and healthcare providers. This position is home-based and focused on the Mid-West to the West Coast markets, but flexible to support all North America efforts.

Examples of Work Performed
  • Develop Cambrooke as the preferred ‘go to’ GI/Allergy-company for medical foods to manage patients with severe protein allergy and digestive disorders in half the centers in North America.
  • Gain first choice/adoption of Essential Care Jr. and EquaCare Jr. medical foods through medical support and positioning.
  • Develop strong relationships with targeted health care professionals in GI/Allergy clinics in the assigned Territory such that Cambrooke becomes the trusted partner for patient care and the easiest company with whom these health care professionals work (versus our direct competitors).
  • Through education, collaboration and influence, encourage patient sampling of Cambrooke’s medical food formulas and specialty food products. Follow up with health care providers and patients to convert from sample trial to loyal customer.
  • In collaboration with the Medical Nutrition Director, set, monitor and optimize call plans and other field activities.
  • Effectively communicates complex medical and scientific information with accuracy to our sales and marketing teams.
  • Provide clinical advice concerning treatment protocols, effective product usage and product research.
  • Promote and coordinate case studies and potential published reports to include use of Cambrooke’s medical foods.
  • Support sales in providing responses to clinical questions and issues with GI/Allergy as well as other products in Cambrooke’s medical nutrition portfolio including ketogenic and metabolic medical foods.
  • Develop and implement clinical education and training presentations in support of sales.
  • Maintain a high level of industry and product knowledge in GI/Allergy nutrition to identify changes in clinical standards and competitive issues.
  • Develop and maintain knowledge in the application of medical foods in managing both tube-fed and orally-fed patients with severe protein allergy and GI disorders.
  • Portray outstanding customer satisfaction by performing with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
  • Promote an environment emphasizing teamwork, empowerment, and problem resolution with a consultative approach.
Education and/or Experience
  • Bachelor’s degree in nutrition/dietetics field preferred.
  • Current RD licensure required.
  • 2+ years of experience as a GI/Allergy dietitian. Metabolic and ketogenic diet therapy not required but a plus.
  • Excellent speaking and presentation skills, with a great ability to teach relevant medical nutrition topics to the internal sales team as well as other HCPs as appropriate in small group and large conference settings.
  • Working knowledge of Microsoft Office Suite helpful.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Manufacturing

The Electro Mechanic position is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain production and facility equipment according to safety, and manufacturer’s preventive maintenance recommendations to ensure maximum capability to support the achievement of the site’s business goals and objectives. This is an Ayer, MA based position.

Examples of Work Performed:
  • Troubleshoot, maintain and repair mechanical equipment and facilities, and aid in the manufacturing of all company products in a safe and sanitary work environment according to OSHA guidelines and Good Manufacturing Practices.
  • Perform emergency repairs in breakdown situations.
  • Perform preventative maintenance on all equipment as scheduled
  • Ensure all programs are being upheld and documentation is current.
  • Create, edit and revise Mechanical Maintenance SOPs.
  • Order, organize, document, and maintain parts inventory.
  • Write simple correspondence, and complete manufacturing documentation completely.
  • Report food safety problems to Supervisor or Department Head to initiate action.
  • Maintain food safety and food quality by completing job tasks and maintaining work area in a sanitary manner.
  • Safely maintain and repair all plant equipment.
  • Able to possess and maintain a valid forklift license issued by the company.
  • Other duties as assigned.
Education and/or Experience:
  • HS Diploma or equivalent; technical school or college degree preferred.
  • 3+ years experience working with PLC, hydraulic, and pneumatic systems required.
  • 3+ years Industrial corrective and preventive maintenance experience required.
  • 3+ years corrective and preventive maintenance experience in a food/beverage manufacturing environment preferred.
  • Previous experience with Tetra Pak Filling Equipment a plus.
  • Excellent attention to detail and follow-through skills to ensure all preventive maintenance is performed per manufacturer’s specifications.
  • Working knowledge of HVAC and refrigeration systems preferred.
  • Knowledge of lower power boiler function and operation a plus. Ability to pass “special” licensing exam for boiler operation preferred.
  • Commercial or Master Electrician License a plus.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read blue prints, schematics, and diagrams to determine the method and sequence of assembly of a part, machine, or piece of equipment.
  • Ability to repair and calibrate hydraulic and pneumatic assemblies.
  • Ability to test the performance of electro-mechanical assemblies, using test instruments.
  • Ability to install electronic parts and hardware, using soldering equipment and hand tools
  • Ability to perform TIG welding
  • Ability to disassemble and assemble all parts of machines and support equipment according to the manufacturer’s specifications.
  • Ability to verify dimensions of parts, using precision measuring instruments, to ensure that specifications are met.
  • Ability to pass company sponsored training and “special” licensing exam for boiler operation.
  • Ability to multi-task, work well under pressure, and adjust priorities as required.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to work flexible hours, weekends, or overtime hours as required.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to lift up to 50 lbs.
  • Ability to reach overhead.
  • Ability to bend, stoop, crawl, climb.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume and critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Brockton, MA Department: Production

Under the direction of the Production Manager, the Production Operator is involved in the manufacturing, packaging, and shipping of medical food/bakery items. The Production Operator is responsible to ensure that all products are produced in a safe manner while complying with all food safety requirements. The core hours for this role are 6:00 am to 2:30 pm Monday through Friday.

Examples of Work Performed:
  • Understand, follow, and prepare recipes for producing medical foods/bakery products.
  • Understand, follow, adhere to good manufacturing practices (GMP) to mix, blend, produce and/or package bakery products.
  • Work in an environment that includes measuring, mixing, blending equipment including commercial ovens.
  • Maintain ingredients and packaging in a clean and orderly manner.
  • Participate in maintaining the facility in a sanitary, safe, and orderly manner.
  • Follow SOPs relative to quality, safety and security.
  • Other duties as assigned.
Education and/or Experience:
  • High school diploma or equivalent preferred; college degree a plus.
  • Previous machine operator, mixer, or packaging experience required; food or beverage manufacturing preferred.
  • Knowledge of good manufacturing practices and HACCP preferred.
  • Basic personal computer experience preferred.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to be punctual and reliable.
  • Ability to work independently and as part of a team.
  • Ability to communicate professionally with all levels of the organization.
  • Ability to read, comprehend, and adhere to all quality, safety and company policies and practices.
  • Ability to work in a food manufacturing environment and wear all necessary PPE and/or GMP related materials, i.e., safety shoes, glasses, earplugs, beard net, hair net, gloves etc.
  • Ability to occasionally lift up to 50 lbs., bend, stoop, reach, carry, push, and pull on a regular basis.
  • Ability to work in a standing position for up to 8 hours a day.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist must be able collect and disseminate information relative to the company’s operating procedures and goals.

This position is in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CAMBROOKEcare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales teams.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Ability to get along with diverse personalities at all organizational levels; tactful, mature and flexible.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives which support and enhance the organizational mission and values.
  • Ability to successfully function and manage workflow during high volume, critical situations. Ability to take proactive steps to prepare for critical situations.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid and WIC).
  • Compassionate and drive to ensure patient(s) and their families receive optimal coverage, so they can receive Cambrooke products with the least financial impact on them.
  • Strong team player with excellent written and verbal skills.
  • Ability to work in a seated position for 8 hours daily.
  • Ability to utilize a telephone, headset, and computer.
  • Detailed oriented with a strong mathematical aptitude.
  • Punctuality, a strong work ethic, and an eagerness to share and communicate with the Cambrooke team are required.
Education and/or Experience
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCSPC and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Experience in an Accounting/Finance position.
  • Advanced proficiency in Microsoft Word, PowerPoint, and Outlook.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
  • Knowledge of SalesForce a plus.

Apply Now

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.