Careers at Ajinomoto Cambrooke

Want to make a difference in the world?…

If so, come join the dynamic and passionate team of professionals at Ajinomoto Cambrooke who are doing just that!

Your future is waiting for you at Ajinomoto Cambrooke! Cambrooke has assembled the best people, processes, and science to meet the needs of our patient and clinical landscape. We are always looking for people who share our passion for helping all, worldwide, with chronic conditions requiring specialized nutrition!

Join Our Team!

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.

If you need assistance with completion of an application for employment, please contact the Human Resources Department at 978 862 1980.

Attracting and retaining the best and the brightest workers is a fundamental goal of Cambrooke and allows us to deliver a superior product to our patients, clinicians, and scientific community. We offer a comprehensive benefits package and a team environment that has everyone working toward the same goal. Cambrooke is dedicated to improving the lives of patients and families who are struggling with debilitating conditions and illnesses. All of our employees, from finance and marketing to science and product development, have an opportunity to play a significant role in furthering the company's mission to develop and commercialize life-altering nutritional therapeutics that treat serious medical conditions.

Careers at Cambrooke are challenging and rewarding. If you are looking for a career where you can contribute to the discovery, development, and commercialization of medical food therapies for patients with serious unmet needs, we want to talk with you. We are currently expanding across the US, Canada, and Europe and are looking for qualified candidates who possess integrity, fierce determination, compassion, and confidence.


Location: Ayer, MA Department: Fulfillment

The Fulfillment Associate will play a critical role in providing an unsurpassed customer experience, ensuring that all customer orders arrive on time, with 100% accuracy. You will master the order fulfillment process from start to finish, picking product from a pick list and preparing the order for shipment.
This position is located in Ayer, MA. The hours of the position are 8:30 – 5:00 pm, Monday – Friday.

Examples of Work Performed
  • Accurately picking orders, packing orders, and verifying the accuracy of picked orders.
  • Understanding Department Procedures for Warehouse/Fulfillment.
  • Receive, inspect, and store all warehouse stock, following First in First out (FIFO) FDA regulations with clearly marked inventory, cased & palletized in designated marked storage locations.
  • Employees will be responsible to perform shipping & receiving of frozen items and inventory stock in a walk-in -10 degree freezer.
  • Maintaining order and cleanliness in the Fulfillment Dept. and overall facility including freezer.
  • Maintain food safety and food quality by completing job tasks and maintaining work area in a sanitary manner.
  • Perform inventory cycle counts as requested.
  • Able to possess and maintain a valid forklift license issued by the company.
  • Recognize and communicate safety concerns with Shipping Lead and Department Manager.
  • Recognize and communicate product deviation and product defect if any are observed.
  • Attend all required trainings relevant to the job provided either internally or externally.
  • Report food safety problems to Shipping Lead or Department Head to initiate action.
  • Other duties as assigned.
Education and/or Experience
  • High School diploma or equivalent preferred; college degree a plus.
  • 1+ year work experience in a shipper/packer role.
  • Stand up Forklift and pallet jack experience helpful.
  • Working knowledge of Microsoft Office (Word/Excel) helpful.
  • Knowledge of Food Safety, HACCP and GMP requirements is desirable.
Essential Functions
To perform this job successfully, an individual must be able to perform the essential functions of the work performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in a fast-paced environment.
  • Must be able to lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to read, write, and speak in English required to pick orders from a pick list as well as receive work instructions and perform data entry as required.
  • Ability to interact well with other staff members at all levels of the organization and in alignment with company’s overall goals is required.
  • Ability to focus and ensure attention to detail.
  • Ability to recognize numbers and perform basic mathematical skills.
  • Ability to be reliable and demonstrate a strong work ethic.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Operations

The Product Development Team supports the medical nutrition business by developing new and revising existing product formulations to meet target characteristics that will deliver positive patient outcomes through therapeutic nutrition. Strong collaboration with the Directors of Medical Nutrition, Marketing, and Sales will be required to ensure desired nutritional levels are achieved, patient insights on flavor, texture, palatability are incorporated, and that claim positioning can be maintained throughout the product shelf-life. In this role, you will contribute to the development of marketing and launch plans based on development and manufacturing feasibility considerations and additionally, collaborate with Production and Quality teams to develop product specifications and maintain product target characteristics through development of commercial processes specific to the nutritional needs of the products.

This position is in the Corporate office in Ayer, MA.

Core Responsibilities
  • Utilize your exemplary food science and ingredient know-how to co-create and execute medical formula products against ACI’s strategic R&D roadmap to support the overall corporate strategy.
  • Support the Leadership and Management teams with scientific support in the areas of product development, clinical development, product manufacturing and new ingredient compound / product initiatives.
  • Research and help develop clinical evidence supporting existing and new products and ingredient compounds for use in commercial activities. Participate in conferences, clinician meetings and other forums to present ACI’s clinical evidence.
  • Ensure existing and new products, processes or ingredient compounds have strong Intellectual Property protection thus providing ACI a sustained competitive advantage.
Required Competencies
  • Strong translational science background with experience in converting basic nutrition-science insights into consumable products.
  • Expert scientific knowledge in the area of food science with emphasis on liquid product development, including interaction amongst ingredients and process techniques to ensure product stability, extend shelf life and create flavorful, nutritious products. Direct experience with aseptic processing / Tetra Pak® a plus.
  • Overall business understanding including experience in business development and licensing contracts.
  • Demonstrated Leadership capability with a focus on innovation to proactively and passionately drive product development.
Education & Skill Requirements
  • Minimum BS in Food Science, nutrition, or related field; Master’s Degree preferred. PhD, PharmD a plus.
  • 5+ years of experience in development of nutritional beverages and / or dry blends from concept to commercialization.
  • 5+ years in basic and applied research and development preferably in small/mid-sized nutrition, food and/or biotech company. Experience with food/beverage formulation and manufacturing, nutritional modeling software, and/or sensory testing.
  • Familiarity with FDA and EU a plus.
  • Well versed with food safety requirements and regulations.
  • An understanding of human nutrition and ability to review primary scientific literature.
  • A strong ability to communicate basic science and technical challenges to non-technical audiences.
  • A strong understanding of ingredient interactions in a food/beverage matrix throughout processing and shelf life.
  • An ability to work in a fast paced, cross functional team environment.
  • Excellent organizational skills, the ability to balance multiple projects, set priorities, and drive results.

Apply Now

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Location: Brockton, MA Department: Production

Under the direction of the Production Manager, the Production Operator is involved in the manufacturing, packaging, and shipping of medical food/bakery items. The Production Operator is responsible to ensure that all products are produced in a safe manner while complying with all food safety requirements. The core hours for this role are 6:00 am to 2:30 pm Monday through Friday.

Examples of Work Performed:
  • Understand, follow, and prepare recipes for producing medical foods/bakery products.
  • Understand, follow, adhere to good manufacturing practices (GMP) to mix, blend, produce and/or package bakery products.
  • Work in an environment that includes mixing/blending/measuring equipment including commercial ovens.
  • Maintain ingredients and packaging in a clean and orderly manner.
  • Participate in maintaining the facility in a sanitary, safe, and orderly manner.
  • Follow SOPs relative to quality, safety and security.
  • Other duties as assigned.
Education and/or Experience:
  • High school diploma or equivalent preferred; college degree a plus.
  • Previous machine operator, mixer, or packaging experience required; food or beverage manufacturing preferred.
  • Knowledge of good manufacturing practices and HACCP preferred.
  • Basic personal computer experience preferred.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to be punctual and reliable.
  • Ability to work independently and as part of a team.
  • Ability to communicate professionally with all levels of the organization.
  • Ability to read, comprehend, and adhere to all quality, safety and company policies and practices.
  • Ability to work in a food manufacturing environment and wear all necessary PPE and/or GMP related materials, i.e., safety shoes, glasses, earplugs, beard net, hair net, gloves etc.
  • Ability to occasionally lift up to 50 lbs., bend, stoop, reach, carry, push, and pull on a regular basis.
  • Ability to work in a standing position for up to 8 hours a day.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Customer Service

The Reimbursement & Client Services Specialist handles incoming and outgoing customer service functions. This position requires the ability to accurately and efficiently handle heavy call volume while communicating tactfully and professionally with patients and their family members, various healthcare professionals and institutions, as well as field sales representatives. This position is in the Corporate office in Ayer, MA. The hours for this position are 9:00 am to 5:30 pm.

Examples of Work Performed
  • Provide excellent customer service resolving issues in a timely, professional, and caring manner with compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Ensure Ajinomoto Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Participate in the Customer Service effort using Nexternal OMS and Salesforce.
  • Timely and accurate order processing for retail, wholesale, and institutional medical foods and formula orders.
  • Researching and resolving client issues that relate to the order process.
  • Establishing new client accounts.
  • Distributing informational materials to clients and institutions.
  • Maintaining and updating client information.
  • Maintaining files for wholesale and institutional orders.
  • Maintaining and updating customer service data base.
  • Facilitating insurance authorizations.
  • Processing Sample Requests submitted by clients, dietitians and Territory Managers.
  • Daily order review and Credit Card processing in OMS.
  • Communicating customer concerns, complaint and inquiries internally.
  • Maintaining and safe-guarding information with regards customer information and internal communication.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience
  • High School Diploma or equivalent required; College degree a plus.
  • 2 plus years customer service experience in healthcare setting.
  • Previous experience in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare or Health Insurance industries preferred.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers
  • Understanding of HCPCs and ICD10 coding
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid and WIC) preferred.
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Excel required.
  • Proficiency in Microsoft Word required.
  • Proficiency in Microsoft Access preferred.
  • Previous experience with Salesforce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to process incoming customer orders via phone, fax, email.
  • Ability to multi-task and work well under pressure.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to ensure detailed and accurate order entry.
  • Ability to make outgoing sales calls.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume and critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.
  • Detailed oriented with a strong mathematical aptitude.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist must be able collect and disseminate information relative to the company’s operating procedures and goals.

This position is in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CAMBROOKEcare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales teams.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Ability to get along with diverse personalities at all organizational levels; tactful, mature and flexible.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives which support and enhance the organizational mission and values.
  • Ability to successfully function and manage workflow during high volume, critical situations. Ability to take proactive steps to prepare for critical situations.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid and WIC).
  • Compassionate and drive to ensure patient(s) and their families receive optimal coverage, so they can receive Cambrooke products with the least financial impact on them.
  • Strong team player with excellent written and verbal skills.
  • Ability to work in a seated position for 8 hours daily.
  • Ability to utilize a telephone, headset, and computer.
  • Detailed oriented with a strong mathematical aptitude.
  • Punctuality, a strong work ethic, and an eagerness to share and communicate with the Cambrooke team are required.
Education and/or Experience
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCSPC and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Experience in an Accounting/Finance position.
  • Advanced proficiency in Microsoft Word, PowerPoint, and Outlook.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
  • Knowledge of SalesForce a plus.

Apply Now

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Location: Ayer & Brockton, MA Department: Production

As quality supervisor you will perform a variety of quality related tasks as well as manage and monitor various quality programs. The duties of this include performing product release testing, conducting GMP sanitation inspections, managing the supplier approval program as well as other related quality programs. In this role, you will ensure general adherence to applicable policies and procedures and provide guidance on the production floor. This role is a full-time, on-site salaried position that reports to the quality manager. The primary work site is at the company HQ in Ayer, MA with a minimum of 2 workdays per month at our facility in Brockton, MA.

Examples of Work Performed
    Quality Control:
    • Manage QC laboratory activities - equipment calibration and maintain stock of test consumables.
    • Perform necessary product release testing for all formula products (RTD and powders) and select food products.
    • Manage the third-party testing regiment of finished products / ingredients (as needed).
    • Communicate product deviations and OOS materials to quality manager and production staff to assist determining required CAPAs and nonconforming materials disposition.
    • Manage the finished product testing protocol in consultation with Operations and Supply Chain to support the fulfillment needs.
     
    Quality Assurance:
    • Maintain, update, and execute the food safety plans, standard operating procedures, and work instructions for quality related tasks.
    • Lead the food safety team; conduct periodic review meetings of the food safety plans.
    • Manage / Assist duties related to the programs listed below:
      • Maintain / Update supplier approval program and related communication with existing and prospective suppliers as needed.
      • Own all aspects of Kosher and Halal programs. Assist in future expansion plans to support the growing business needs.
      • Manage all activities of environmental monitoring program to help Operations monitor the cleaning efficiency.
      • Manage and keep current the chemical control program helping provide safe products and a safe workplace with MSDS for all chemicals, proper usage instructions and chemical use permission zones.
      • Manage and update (as necessary) the foreign materials control program to meet the business needs.
      • Conduct monthly GMP & Sanitation inspections, Communicate the inspection findings, and help Operations execute the agreed upon corrective action plan(s).
      • Conduct quality trainings for on onboarding of new personnel as well as for the annual refresher trainings.
      • Shadow and provide support during 3rd party and regulatory audits as needed.
      • Shadow and/or perform supplier audits (as needed).
     
    Operational Quality:
    • Conduct pre-op swabs on food contact surfaces to assure cleanliness and absence of allergens prior to production activities.
    • Provide package integrity testing support and training to filler operators to manage successful TBA operations.
    • Assist the warehouse coordinator in receiving ingredients as per ACI specification with correct documentation (e.g. certificates of analysis or conformance certificates).
    • Provide quality related oversight and feedback to manufacturing staff as and when needed.
    • Serve as a liaise between kosher and halal certifying bodies with respect to ACI Operations and finished products. Other activities as needed to support Operations.
Education and/or Experience
  • BS in food science, biology, chemistry, or other technical degree with minimum 2 years (OR an associate degree in a science discipline with minimum 4 years) quality related experience in a food or beverage manufacturing environment.
  • PCQI, HACCP experience is highly desirable.
  • Familiarity with 3rd party auditing (e.g., FSSC22000, AIB) is desirable.
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to self-manage and prioritize workload.
  • Ability to demonstrate the leadership capability required to ensure that food safety/quality are communicated and acted upon in a timely manner.
  • Ability to communicate effectively through written and oral communications.
  • Ability to work with all levels of the organization.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to make independent, informed decisions.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.
  • Ability to focus on details with strong mathematical aptitude.
  • Must be able to work well as part of a team and in alignment with company’s goals.
  • Ability to multi-task and work well under pressure.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to lift 25 lbs., reach, bend, stoop.
  • Ability to walk on concrete floors and work in a standing position up to 8 hours a day.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now