Careers at Ajinomoto Cambrooke

Want to make a difference in the world?…

If so, come join the dynamic and passionate team of professionals at Ajinomoto Cambrooke who are doing just that!

Your future is waiting for you at Ajinomoto Cambrooke! Cambrooke has assembled the best people, processes, and science to meet the needs of our patient and clinical landscape. We are always looking for people who share our passion for helping all, worldwide, with chronic conditions requiring specialized nutrition!

Join Our Team!

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.

If you need assistance with completion of an application for employment, please contact the Human Resources Department at 978 862 1980.

Attracting and retaining the best and the brightest workers is a fundamental goal of Cambrooke and allows us to deliver a superior product to our patients, clinicians, and scientific community. We offer a comprehensive benefits package and a team environment that has everyone working toward the same goal. Cambrooke is dedicated to improving the lives of patients and families who are struggling with debilitating conditions and illnesses. All of our employees, from finance and marketing to science and product development, have an opportunity to play a significant role in furthering the company's mission to develop and commercialize life-altering nutritional therapeutics that treat serious medical conditions.

Careers at Cambrooke are challenging and rewarding. If you are looking for a career where you can contribute to the discovery, development, and commercialization of medical food therapies for patients with serious unmet needs, we want to talk with you. We are currently expanding across the US, Canada, and Europe and are looking for qualified candidates who possess integrity, fierce determination, compassion, and confidence.


Location: Ayer, MA Department: Operations

The Product Development Team supports the medical nutrition business by developing new and revising existing product formulations to meet target characteristics that will deliver positive patient outcomes through therapeutic nutrition. Strong collaboration with the Directors of Medical Nutrition, Marketing, and Sales will be required to ensure desired nutritional levels are achieved, patient insights on flavor, texture, palatability are incorporated, and that claim positioning can be maintained throughout the product shelf-life. In this role, you will contribute to the development of marketing and launch plans based on development and manufacturing feasibility considerations and additionally, collaborate with Production and Quality teams to develop product specifications and maintain product target characteristics through development of commercial processes specific to the nutritional needs of the products.

This position is in the Corporate office in Ayer, MA.

Core Responsibilities
  • Utilize your exemplary food science and ingredient know-how to co-create and execute medical formula products against ACI’s strategic R&D roadmap to support the overall corporate strategy.
  • Support the Leadership and Management teams with scientific support in the areas of product development, clinical development, product manufacturing and new ingredient compound / product initiatives.
  • Research and help develop clinical evidence supporting existing and new products and ingredient compounds for use in commercial activities. Participate in conferences, clinician meetings and other forums to present ACI’s clinical evidence.
  • Ensure existing and new products, processes or ingredient compounds have strong Intellectual Property protection thus providing ACI a sustained competitive advantage.
Required Competencies
  • Strong translational science background with experience in converting basic nutrition-science insights into consumable products.
  • Expert scientific knowledge in the area of food science with emphasis on liquid product development, including interaction amongst ingredients and process techniques to ensure product stability, extend shelf life and create flavorful, nutritious products. Direct experience with aseptic processing / Tetra Pak® a plus.
  • Overall business understanding including experience in business development and licensing contracts.
  • Demonstrated Leadership capability with a focus on innovation to proactively and passionately drive product development.
Education & Skill Requirements
  • Minimum BS in Food Science, nutrition, or related field; Master’s Degree preferred. PhD, PharmD a plus.
  • 5+ years of experience in development of nutritional beverages and / or dry blends from concept to commercialization.
  • 5+ years in basic and applied research and development preferably in small/mid-sized nutrition, food and/or biotech company. Experience with food/beverage formulation and manufacturing, nutritional modeling software, and/or sensory testing.
  • Familiarity with FDA and EU a plus.
  • Well versed with food safety requirements and regulations.
  • An understanding of human nutrition and ability to review primary scientific literature.
  • A strong ability to communicate basic science and technical challenges to non-technical audiences.
  • A strong understanding of ingredient interactions in a food/beverage matrix throughout processing and shelf life.
  • An ability to work in a fast paced, cross functional team environment.
  • Excellent organizational skills, the ability to balance multiple projects, set priorities, and drive results.

Apply Now

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist must be able collect and disseminate information relative to the company’s operating procedures and goals.

This position is in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CAMBROOKEcare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales teams.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Ability to get along with diverse personalities at all organizational levels; tactful, mature and flexible.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives which support and enhance the organizational mission and values.
  • Ability to successfully function and manage workflow during high volume, critical situations. Ability to take proactive steps to prepare for critical situations.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid and WIC).
  • Compassionate and drive to ensure patient(s) and their families receive optimal coverage, so they can receive Cambrooke products with the least financial impact on them.
  • Strong team player with excellent written and verbal skills.
  • Ability to work in a seated position for 8 hours daily.
  • Ability to utilize a telephone, headset, and computer.
  • Detailed oriented with a strong mathematical aptitude.
  • Punctuality, a strong work ethic, and an eagerness to share and communicate with the Cambrooke team are required.
Education and/or Experience
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCSPC and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Experience in an Accounting/Finance position.
  • Advanced proficiency in Microsoft Word, PowerPoint, and Outlook.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
  • Knowledge of SalesForce a plus.

Apply Now

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.