Careers at Ajinomoto Cambrooke

Want to make a difference in the world?…

If so, come join the dynamic and passionate team of professionals at Ajinomoto Cambrooke who are doing just that!

Your future is waiting for you at Ajinomoto Cambrooke! Cambrooke has assembled the best people, processes, and science to meet the needs of our patient and clinical landscape. We are always looking for people who share our passion for helping all, worldwide, with chronic conditions requiring specialized nutrition!

Join Our Team!

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.

If you need assistance with completion of an application for employment, please contact the Human Resources Department at 978 862 1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Attracting and retaining the best and the brightest workers is a fundamental goal of Cambrooke and allows us to deliver a superior product to our patients, clinicians, and scientific community. We offer a comprehensive benefits package and a team environment that has everyone working toward the same goal. Cambrooke is dedicated to improving the lives of patients and families who are struggling with debilitating conditions and illnesses. All of our employees, from finance and marketing to science and product development, have an opportunity to play a significant role in furthering the company's mission to develop and commercialize life-altering nutritional therapeutics that treat serious medical conditions.

Careers at Cambrooke are challenging and rewarding. If you are looking for a career where you can contribute to the discovery, development, and commercialization of medical food therapies for patients with serious unmet needs, we want to talk with you. We are currently expanding across the US, Canada, and Europe and are looking for qualified candidates who possess integrity, fierce determination, compassion, and confidence.


Location: Remote Department: Marketing

Position Summary:

The E-Commerce and Marketing Manager will oversee the development and utility of our company's income-generating sites, including brands website and 3rd party e-commerce platforms. In this role, you will formulate and execute the strategy for online sales growth and create online content that captures new customers to convert to sales.

Examples of Work Performed:
  • Devising and executing strategies to drive sales to our online store.
  • Developing DTC promotional campaigns to maximize eCommerce revenue, gaining qualified traffic via digital marketing.
  • Analyzing traffic to inform website content and the effectiveness of marketing strategies.
  • Working with Distributors through other online mechanisms (i.e., Pharmacy Outlets)
    • Manage online outlets (i.e., CVS, Walgreens, Target, etc.)
  • Working with Web Team and Software developers to ensure shop engines connect to the variety of platforms utilized.
  • Serving as the company's main Amazon and brand websites expert. Working to maximize ROI, ACoS and ROAS in the Amazon, brand websites, and other marketplace channels.
  • Monitoring and managing e-commerce sales operations and inventory levels regularly in order to stay in-stock across platforms.
  • Setting the standard for A/B testing and experimentation to continuously improve acquisition levers and advertising performance.
Education and/or Experience:
  • Bachelor’s degree in Marketing, Management, Business, Information Systems, or similar preferred.
  • Minimum 5 years’ experience in Ecommerce role or similar. Previous experience in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare industry a plus.
  • Demonstrated track record of devising sales-enhancing strategies and leading execution.
  • Sound knowledge of prevailing procedures and techniques in e-commerce.
  • Proficiency in Microsoft Suite including Outlook, Excel, Word, Power Point required.
  • Strong written and oral communications skills required.
  • Detailed oriented with a strong mathematical aptitude required.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to develop and execute an ecommerce strategy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties for developing and implementing the ecommerce strategy and tactics.

  • Superior interpersonal abilities. Ability to work with diverse personalities at all organizational levels in pursuit of the company’s goals; tactful, mature and flexible.
  • Resourceful, insightful self-starter with the ability to work independently with limited supervision.
  • Ability to think strategically and to serve as a credible, respected advocate for new initiatives that support and enhance the organizational mission and values.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance our mission and values.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Fulfillment

The Fulfillment Associate will play a critical role in providing an unsurpassed customer experience, ensuring that all customer orders arrive on time, with 100% accuracy. You will master the order fulfillment process from start to finish, picking product from a pick list and preparing the order for shipment.
This position is located in Ayer, MA. The hours of the position are 8:30 – 5:00 pm, Monday – Friday.

Examples of Work Performed
  • Accurately picking orders, packing orders, and verifying the accuracy of picked orders.
  • Understanding Department Procedures for Warehouse/Fulfillment.
  • Receive, inspect, and store all warehouse stock, following First in First out (FIFO) FDA regulations with clearly marked inventory, cased & palletized in designated marked storage locations.
  • Employees will be responsible to perform shipping & receiving of frozen items and inventory stock in a walk-in -10 degree freezer.
  • Maintaining order and cleanliness in the Fulfillment Dept. and overall facility including freezer.
  • Maintain food safety and food quality by completing job tasks and maintaining work area in a sanitary manner.
  • Perform inventory cycle counts as requested.
  • Able to possess and maintain a valid forklift license issued by the company.
  • Recognize and communicate safety concerns with Shipping Lead and Department Manager.
  • Recognize and communicate product deviation and product defect if any are observed.
  • Attend all required trainings relevant to the job provided either internally or externally.
  • Report food safety problems to Shipping Lead or Department Head to initiate action.
  • Other duties as assigned.
Education and/or Experience
  • High School diploma or equivalent preferred; college degree a plus.
  • 1+ year work experience in a shipper/packer role.
  • Stand up Forklift and pallet jack experience helpful.
  • Working knowledge of Microsoft Office (Word/Excel) helpful.
  • Knowledge of Food Safety, HACCP and GMP requirements is desirable.
Essential Functions
To perform this job successfully, an individual must be able to perform the essential functions of the work performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in a fast-paced environment.
  • Must be able to lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to read, write, and speak in English required to pick orders from a pick list as well as receive work instructions and perform data entry as required.
  • Ability to interact well with other staff members at all levels of the organization and in alignment with company’s overall goals is required.
  • Ability to focus and ensure attention to detail.
  • Ability to recognize numbers and perform basic mathematical skills.
  • Ability to be reliable and demonstrate a strong work ethic.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Operations

Production Operator is responsible for all aspects of the production process, including equipment operation, process monitoring, sanitation, quality control, and various other support activities. The Machine Operator position duties and responsibilities can change regularly based on the needs of the plant.

Essential Duties
  • Set-up and Operation of process, filling, and packaging equipment following established GMP and Safety policies.
  • Troubleshoot mechanical issues as they arise and routinely clean, inspect, and lubricate equipment as instructed by technical maintenance.
  • Complete all daily documentation, including process records, CIP records, and production records according to established food safety and quality policies.
  • Assist in other Operational areas including manual packaging, kitting, inventory, fulfillment as business needs arise
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • High School diploma or equivalent. Technical degree a plus.
  • Minimum 3 years in a machine operator role; Food or Beverage experience preferred; Aseptic Processing/Packaging a plus.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Mechanical aptitude and ability to troubleshoot and communicate equipment failures.
  • Good written, oral communications skills required.
  • Good mathematical skills helpful.
  • Dependability, with a strong work ethic, and eager to share and communicate with team.
  • Ability to interact well with other staff members and in alignment with company’s overall goals is required.
  • Knowledge of Food Safety, HACCP and GMP requirements.
  • Ability to occasionally lift up to 50 lbs. and to stand on concrete floors, walk, reach, bend, stoop, climb stairs.
  • Ability to work overtime as required.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Brockton, MA Department: Production

Under the direction of the Production Manager, the Production Operator is involved in the manufacturing, packaging, and shipping of medical food/bakery items. The Production Operator is responsible to ensure that all products are produced in a safe manner while complying with all food safety requirements. The core hours for this role are 6:00 am to 2:30 pm Monday through Friday.

Examples of Work Performed:
  • Understand, follow, and prepare recipes for producing medical foods/bakery products.
  • Understand, follow, adhere to good manufacturing practices (GMP) to mix, blend, produce and/or package bakery products.
  • Work in an environment that includes mixing/blending/measuring equipment including commercial ovens.
  • Maintain ingredients and packaging in a clean and orderly manner.
  • Participate in maintaining the facility in a sanitary, safe, and orderly manner.
  • Follow SOPs relative to quality, safety and security.
  • Other duties as assigned.
Education and/or Experience:
  • High school diploma or equivalent preferred; college degree a plus.
  • Previous machine operator, mixer, or packaging experience required; food or beverage manufacturing preferred.
  • Knowledge of good manufacturing practices and HACCP preferred.
  • Basic personal computer experience preferred.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to be punctual and reliable.
  • Ability to work independently and as part of a team.
  • Ability to communicate professionally with all levels of the organization.
  • Ability to read, comprehend, and adhere to all quality, safety and company policies and practices.
  • Ability to work in a food manufacturing environment and wear all necessary PPE and/or GMP related materials, i.e., safety shoes, glasses, earplugs, beard net, hair net, gloves etc.
  • Ability to occasionally lift up to 50 lbs., bend, stoop, reach, carry, push, and pull on a regular basis.
  • Ability to work in a standing position for up to 8 hours a day.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Reimbursement

Job Summary:

The role of the Reimbursement Authorization Specialist (RAS) is integral to the success of the Revenue Cycle Team! In this role, you will be a patient-focused liaison to assist customers (patients) with access to Cambrooke medical foods and formulas through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as internal employees. This position is in located in Ayer, MA with flexibility for limited remote work. The core hours of operation are 8:30 am to 5:30 pm.

Essential Duties:
  • Ensure Ajinomoto Cambrooke, Inc. (ACI) has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, prior authorization, single case agreements, letter of agreements and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Continue to work and maintain such documents so effective dates are always current.
  • Provide guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Coordinate with other contracted Durable Medical Equipment companies and/or Pharmacies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Interact with Client Services and the A/R Collection team members to resolve or avoid claim issues.
  • Communicate and work collaboratively with registered dietitians and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Working knowledge of A/R and Collection to understand outstanding previous unpaid or rejected claims.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Office; Excel, Word, Teams, etc.
  • Previous experience with SalesForce or Nexternal preferred but not required.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Apply Now

Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist – AR/Collections supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist - ARC must be able collect and disseminate information relative to the company’s operating procedures and goals. This position sits in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Ajinomto Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CambrookeCare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team members to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Excel required.
  • Proficiency in Microsoft Word required.
  • Proficiency in Microsoft Access preferred.
  • Previous experience with SalesForce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Apply Now

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Location: Ayer, MA Department: Finance

The Sr. Client Services Specialist supports and assists the Commercial team with order management, logistics and analysis for the Severe Protein Allergy Products. In this role you will assist with converting potential customers into Cambrooke customers. You will work with a dedicated and passionate team of Commercial Team Directors, Territory Managers and Clinical Specialists who are driven to capture and retain patients on Cambrooke products, by supporting Sales and Marketing programs and events. This Sr. Specialist role will handle all aspects of incoming and outgoing customer service functions. This is an hourly non-exempt position which sits in Corporate Offices located in Ayer, MA. The hours of the position are Monday – Friday, 9:00 am to 5:30 pm.

Examples of Work Performed
  • Processing Retail, Wholesale, and Institutional orders for Severe Protein Allergy formulas received via the phone, website, fax and emails.
  • Increase product sales through processing patient sample requests, supporting patient and health care professional events, developing and monitoring marketing campaigns and following up on leads and referrals generated from field sales activities.
  • Maintain daily customer updates in our SalesForce.com Customer Relationship Management system and other internal systems.
  • Participate in managing Customer Service needs, including utilization of the ordering and shipping system (i.e., Ship Station, Ware2Go and Salesforce).
  • Efficiently, professionally, and compassionately manage communications with patients, their families, various healthcare professionals and institutions, as well as field sales personnel.
  • Utilize a variety of communication methods such as phone calls, text messages, email, and social media platforms to connect with customers to purchase products.
  • Refer patients as appropriate to Clinical Specialists, Field Sales, Reimbursement Specialists and/or Cambrooke Care team, regarding clinical or insurance issues.
  • Prepare Sample and Promotional Kits for Marketing and Sales events.
  • Prepare a variety of status reports, marketing metric reports, and progress reports.
Education and/or Experience
  • High School Diploma or equivalent required; College degree a plus.
  • 3+ years sales, or customer service, in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare or Health Insurance industries preferred.
  • Proficiency in Microsoft Suite including Outlook, Excel, Word, Power Point required. Knowledge of Microsoft Access helpful.
  • Previous experience with order management systems and Salesforce.com preferred.
  • Strong written, oral communication and problem-solving skills required.
Minimum Qualification Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to process incoming customer orders via phone, fax, email, website inquiries as well as make outgoing sales calls.
  • Ability to work well under pressure and perform multi-faceted projects in conjunction with day-to-day activities to manage workflow successfully and accurately.
  • Ability to ensure detailed and accurate order entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Detailed oriented with a strong mathematical aptitude.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978 862 1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to get their COVID-19 Vaccination.

Apply Now

Location: Germany Department: Cambrooke Therapeutics International

We are present in many countries around the globe and we are currently seeking a highly motivated, self-driven, and experienced medical sales representative to serve the medical community and patients of North Germany, Austria, Netherlands and more!

This is a home based position.

Key Responsibilites
  • Know Cambrooke’s product range inside-out, specifically how individual products and nutritional values differ from comparable products available on the market.
  • Support health care professionals and patients in metabolic centres across your allocated regions.
  • Provide physicians and nutritionists with professional and researched advice on medical and scientific topics.
  • Contribute to Cambrooke’s professional and scientific reputation through your activities.
  • Implement region-specific product marketing strategies, to meet monthly, quarterly and yearly sales targets.
  • Use your creativity to develop marketing campaigns and events.
  • Develop, translate and finalise marketing materials (e.g. product brochures, leaflets) in cooperation with internal service providers.
  • Represent Cambrooke at professional meetings, congresses and patient events (national and international).
  • Plan patient events and execute them, in cooperation with metabolic centers and/or patient associations.
  • Care for patient groups and patients according to their differing needs.
Key Skills and Attributes
  • Ability to grasp scientific facts and sell to different target groups.
  • Ability to relate well to patients and create and execute patient events.
  • Ability to develop audience-specific materials, using existing English-language resources and from your own ideas.
  • Ability to develop and execute a range of marketing and event initiatives.
  • Ability and desire to attend out-of-town appointments in German-speaking countries as well as internationally.
  • Experience managing corporate stands at trade fairs and congresses.
  • Strong command of written and spoken English. French language a plus.
  • Multiple years of professional experience and strong knowledge of ketogenic nutrition therapy as well as inborn errors of metabolism preferred.
  • Ability to work weekends as events require.
  • Energetic, self-motivated, and results oriented.

Competitive base salary, plus commission. Independence and flexible working hours. Growth potential in a rapidly expanding, dynamic Company built on our team’s passion to feed the patients we serve. Please submit current CV, cover letter and salary requirements.

Apply Now