Careers at Ajinomoto Cambrooke

Want to make a difference in the world?…

If so, come join the dynamic and passionate team of professionals at Ajinomoto Cambrooke who are doing just that!

Your future is waiting for you at Ajinomoto Cambrooke! Cambrooke has assembled the best people, processes, and science to meet the needs of our patient and clinical landscape. We are always looking for people who share our passion for helping all, worldwide, with chronic conditions requiring specialized nutrition!

Join Our Team!

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.

If you need assistance with completion of an application for employment, please contact the Human Resources Department at 978 862 1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Attracting and retaining the best and the brightest workers is a fundamental goal of Cambrooke and allows us to deliver a superior product to our patients, clinicians, and scientific community. We offer a comprehensive benefits package and a team environment that has everyone working toward the same goal. Cambrooke is dedicated to improving the lives of patients and families who are struggling with debilitating conditions and illnesses. All of our employees, from finance and marketing to science and product development, have an opportunity to play a significant role in furthering the company's mission to develop and commercialize life-altering nutritional therapeutics that treat serious medical conditions.

Careers at Cambrooke are challenging and rewarding. If you are looking for a career where you can contribute to the discovery, development, and commercialization of medical food therapies for patients with serious unmet needs, we want to talk with you. We are currently expanding across the US, Canada, and Europe and are looking for qualified candidates who possess integrity, fierce determination, compassion, and confidence.


Location: Ayer, MA Department: Reimbursement

Job Summary:

The Client Services Specialist II handles incoming and outgoing customer service functions. This position requires the ability to manage heavy call volume while communicating professionally and efficiently with patients and their family members, various healthcare professionals and institutions, as well as field sales representatives. This position is in the corporate office in Ayer, MA. The hours for this position are 9:00 am to 5:30 pm.

Primary Responsibilities:
  • Processing of Low Protein Foods and/or Formula orders timely and accurately for retail, wholesale, and institutional received via phone, website, fax and/or e-mails.
  • Thorough understanding for handling/covering Severe Protein Allergy orders also received in a variety of methods.
  • Provide excellent customer service resolving issues in a timely, professional, and caring manner with compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least fiscal impact on them.
  • Ensure Ajinomoto Cambrooke has necessary documentation to start the referral process.
  • Provide guidance for patient(s) and their families working through payer eligibility & benefits, coordinating with the Reimbursement Team to guarantee payment.
  • Refer patients as appropriate to Clinical Specialists, Field Sales, Reimbursement Specialists and/or Cambrooke Care team, regarding clinical or insurance issues.
  • Participate in managing Customer Service needs, including utilization of the ordering and shipping system (i.e., Ship Station, Ware2Go and Salesforce, Nexternal/OMS).
  • Researching and resolving client issues that relate to the order process.
  • Performing insurance eligibility and facilitate requests for missing or expired documentation.
  • Processing Sample Requests submitted by clients, dietitians, and Territory Managers.
  • Daily order review and Credit Card processing in OMS.
  • Communicating customer concerns, complaint, and inquiries internally.
  • Maintaining and safe-guarding information with regards customer information and internal communication.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • High School Diploma or equivalent required; College degree a plus.
  • 2 plus years customer service experience in healthcare setting.
  • Previous experience in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare or Health Insurance industries preferred.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC) preferred.
  • Proficiency in Microsoft Excel, Word required.
  • Previous experience with Salesforce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least monetary impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to process incoming customer orders via phone, fax, email.
  • Ability to multi-task and work well under pressure.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to ensure detailed and accurate order entry.
  • Ability to make outgoing sales calls.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume and critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.
  • Detailed oriented with a strong mathematical aptitude.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Fulfillment

The Fulfillment Associate will play a critical role in providing an unsurpassed customer experience, ensuring that all customer orders arrive on time, with 100% accuracy. You will master the order fulfillment process from start to finish, picking product from a pick list and preparing the order for shipment.
This position is located in Ayer, MA. The hours of the position are 8:30 – 5:00 pm, Monday – Friday.

Examples of Work Performed
  • Accurately picking orders, packing orders, and verifying the accuracy of picked orders.
  • Understanding Department Procedures for Warehouse/Fulfillment.
  • Receive, inspect, and store all warehouse stock, following First in First out (FIFO) FDA regulations with clearly marked inventory, cased & palletized in designated marked storage locations.
  • Employees will be responsible to perform shipping & receiving of frozen items and inventory stock in a walk-in -10 degree freezer.
  • Maintaining order and cleanliness in the Fulfillment Dept. and overall facility including freezer.
  • Maintain food safety and food quality by completing job tasks and maintaining work area in a sanitary manner.
  • Perform inventory cycle counts as requested.
  • Able to possess and maintain a valid forklift license issued by the company.
  • Recognize and communicate safety concerns with Shipping Lead and Department Manager.
  • Recognize and communicate product deviation and product defect if any are observed.
  • Attend all required trainings relevant to the job provided either internally or externally.
  • Report food safety problems to Shipping Lead or Department Head to initiate action.
  • Other duties as assigned.
Education and/or Experience
  • High School diploma or equivalent preferred; college degree a plus.
  • 1+ year work experience in a shipper/packer role.
  • Stand up Forklift and pallet jack experience helpful.
  • Working knowledge of Microsoft Office (Word/Excel) helpful.
  • Knowledge of Food Safety, HACCP and GMP requirements is desirable.
Essential Functions
To perform this job successfully, an individual must be able to perform the essential functions of the work performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in a fast-paced environment.
  • Must be able to lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to read, write, and speak in English required to pick orders from a pick list as well as receive work instructions and perform data entry as required.
  • Ability to interact well with other staff members at all levels of the organization and in alignment with company’s overall goals is required.
  • Ability to focus and ensure attention to detail.
  • Ability to recognize numbers and perform basic mathematical skills.
  • Ability to be reliable and demonstrate a strong work ethic.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Manufacturing

Position Purpose:

The Plant Engineer is a hands-on leader responsible for planning, directing, and coordinating activities concerned with the design, construction, modification, and maintenance of equipment, machinery, and facilities in an industrial plant. Establishes standards and policies for installation, modification, quality control, testing, operating procedure, inspection, and maintenance of equipment, according to engineering principles and safety regulations.
The overall goal of this position is to apply preventative and proactive maintenance processes and continuous process improvement techniques that result in high-performance machinery focusing on supporting the production environment. This position will develop and continuously improve our overall equipment productivity, maintenance processes, systems, and personnel. The Plant Engineer is accountable for training, parts, inventory, project delivery, and maintenance metrics while partnering with production to improve the performance of both sites and business overall.

Primary Responsibilities:
  • Management of CAPEX investments to meet the time, cost, and project goals and targets.
  • Developing, maintaining, and improving a Total Preventative Maintenance program.
  • Responsible in conjunction with the Director of Operations for mentoring and coaching Maintenance and production personnel.
  • In collaboration with Maintenance and equipment supplier defines requirements for new designs, processes and maintenance schedules.
  • Tests newly installed machines and equipment to ensure fulfillment of contract specifications.
  • Coordinate and manage line installments start-ups and decommissioning events.
  • In conjunction with the maintenance personnel and equipment vendors, develop Standard Operating Procedures for equipment operation and parameter settings including preventative maintenance, predictive analysis, and work order scheduling.
  • Analyze workflows for productivity, review KPI monitoring systems for improvement.
  • Maintain associated business costs and capital expenditures for quarterly reports.
  • Responsible for design, development, and execution of engineering project, calculations, diagrams, technical reports, and regulatory documents.
  • Other duties as assigned.
Education, Certifications, and Experience:
  • BS in Chemical, Electrical or Mechanical Engineering or related field of study.
  • 5 years’ experience working with automated equipment in a food, beverage, or pharmaceutical manufacturing facility.
  • 5+ years’ experience in an aseptic and/or powder manufacturing environment preferred.
  • 5+ years’ experience with mechanical and electrical systems in a multitude of applications.
  • 5+ years’ supervisory or team lead experience in manufacturing maintenance.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:
  • Demonstrated Advanced Mechanical and Electrical skills with the ability to keep current with skills.
  • Knowledgeable of automation and proven advanced mechanical electrical skills.
  • PLC Troubleshooting skills.
  • Experience validating aseptic and/or powder manufacturing equipment and processes a plus.
  • Understanding of key operations details from automated machinery to internal and external processes.
  • Ability to record, report and analyze reliable data; experience with SAP a plus.
  • Ability to work a flexible schedule, be on-call and travel as necessary.
  • Must be able to understand, speak, read, and write English.
  • Must have a “can do” attitude.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to perform repetitive motions, lifting up to 50 pounds and on occasion maneuvering objects in excess of 50 pounds with team assistance.
  • Ability to stand and walk on concrete floors, bend, reach, push, and pull.
  • Ability to use a computer, telephone, calculator, hand tools, and measuring devices and other equipment required for the role.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Reimbursement

Job Summary:

The role of the Reimbursement Authorization Specialist (RAS) is integral to the success of the Revenue Cycle Team! In this role, you will be a patient-focused liaison to assist customers (patients) with access to Cambrooke medical foods and formulas through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as internal employees. This position is in located in Ayer, MA with flexibility for limited remote work. The core hours of operation are 8:30 am to 5:30 pm.

Essential Duties:
  • Ensure Ajinomoto Cambrooke, Inc. (ACI) has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, prior authorization, single case agreements, letter of agreements and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Continue to work and maintain such documents so effective dates are always current.
  • Provide guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Coordinate with other contracted Durable Medical Equipment companies and/or Pharmacies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Interact with Client Services and the A/R Collection team members to resolve or avoid claim issues.
  • Communicate and work collaboratively with registered dietitians and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Working knowledge of A/R and Collection to understand outstanding previous unpaid or rejected claims.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Office; Excel, Word, Teams, etc.
  • Previous experience with SalesForce or Nexternal preferred but not required.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist – AR/Collections supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist - ARC must be able collect and disseminate information relative to the company’s operating procedures and goals. This position sits in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Ajinomto Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CambrookeCare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team members to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Excel required.
  • Proficiency in Microsoft Word required.
  • Proficiency in Microsoft Access preferred.
  • Previous experience with SalesForce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Finance

The Senior Accountant is an integral member of the Finance Team reporting to the VP Finance/Treasurer and responsible for maintaining the general ledger, assisting with the budgeting process, cost accounting, and assisting with various aspects of accounts payable and accounts receivable.

Essential Duties
  • Serves as primary point of contact for corporate payroll processor in order to coordinate, verify and process bi-weekly payrolls:
    • Provide excellent customer service to employees in the areas of payroll, how to clock in/out, how to request paid time off, and 401k eligibility and participation.
    • Responsible for the maintaining and ensuring biometric time clocks are functional and new hires are registered.
  • Retrieve and process monthly benefits invoices for review and payment.
  • Maintain Schlage access security key cards and maintain key control log.
  • Maintain sales & use tax compliance throughout the US by preparing various sales tax reports and filings.
  • Perform monthly bank reconciliations.
  • Assist with fixed asset management and periodic review of fixed asset inventory.
  • Create, manage, and close Capital Projects.
  • Prepare and distribute depreciation forecasts for budgets.
  • Prepare various monthly journal entries and other entries required for month end close.
  • Perform appropriate month end closing processes.
  • Maintain the general ledger account analysis and reconciliations to ensure the account balances are accurate, reasonable and have adequate support with proper documentation.
  • Generate inventory reports monthly and review inventory reserve requirements with support from Supply Chain.
  • Lead quarterly or bi-annual inventory counts, generate audit reports related to the count and reconcile count results for management review.
  • Prepare and distribute month end reports to Management.
  • Assist with preparing annual standard cost for inventory.
  • Assist with variance analysis.
  • Assist with analysis of monthly reporting packages.
  • Prepare annual standard cost book and monthly costs sheets.
  • Calculate and disseminate standard overhead rates and production days.
  • Reconcile engineering budgeted production standards with SAP data.
  • Actively participate in new product development meetings.
  • In collaboration with system support, set up new costing reports, works centers and production schedulers.
  • Analyze the monthly Material Purchase Price Variance report and provide comments to management on the variances between standard and actual costs.
  • In collaboration with members of the Planning Department, prepare and input the annual fixed cost operating budget.
  • In collaboration with the Accounting and Planning Manager, prepare and issue monthly budget versus actual reports to department managers.
  • In collaboration with the Accounting and Planning Manager, gather and prepare information requested from the internal and external auditors.
  • Assist external auditors during semi-annual and annual audits and internal auditors according to internal audit schedule.
  • Assist with SAP implementation.
  • In collaboration with other accounting personnel, review and recommend modifications to the accounting systems and procedures and train end users on the new or modified work procedures.
  • Participate in testing SAP work orders and other SAP features.
  • Complete various accounts receivable duties such as manual billings, payment application, collections and credit reviews as it relates to institutional customers.
  • Provide support to accounts payable team members as necessary.
Education and/or Experience
  • Bachelor’s degree in Accounting, Finance, or other related discipline with a minimum of 3 to 8 years’ experience in general accounting and/or cost accounting within a manufacturing environment.
Minimum Qualification Requirements
  • Ability to achieve all essential duties, to work independently with little to no direction, take initiative within scope of work responsibilities, ability to prioritize work, anticipate department needs, plan accordingly for needs, multi-task and adapt to change.
  • Demonstrates effective written and oral communication and interpersonal skills.
  • Comfortable communicating across department lines.
  • Proficient computer skills in MicroSoft® Office Suite.
  • Exposure to costing in MRP required, SAP® or other similar software a plus.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

As Sr. Quality Associate, you will perform a variety of quality related tasks and help manage and monitor various quality programs. The duties of this role include performing product release testing, conducting GMP sanitation inspections, managing the supplier approval program as well as other related quality programs. In this role, you will ensure general adherence to applicable policies and procedures and provide guidance on the production floor. This role is a full-time, on-site salaried position that reports to the Sr. Manager of Quality. The primary work site is at the company HQ in Ayer, MA with a minimum of 2 workdays per month at our facility in Brockton, MA.

Examples of Work Performed:
  • Quality Control:
  • Track QC laboratory activities - equipment calibration and maintain stock of test consumables.
  • Perform necessary product release testing for all formula products (RTD and powders) and select food products.
  • Communicate product deviations and OOS materials to quality manager and production staff to assist determining required CAPAs and nonconforming materials disposition.
  • Quality Assurance:
  • Maintain, update, and execute the food safety plans, standard operating procedures, and work instructions for quality related tasks.
  • Lead the food safety team; conduct periodic review meetings of the food safety plans.
  • Assist duties related to the programs listed below:
    • Maintain / Update supplier approval program and related communication with existing and prospective suppliers as needed.
    • Help Quality supervisor in managing all aspects of Kosher and Halal programs. Assist in future expansion plans to support the growing business needs.
    • Assist with activities of environmental monitoring program to help Operations monitor the cleaning efficiency.
    • Help keep current the chemical control program helping provide safe products and a safe workplace with MSDS for all chemicals, proper usage instructions and chemical use permission zones.
    • Help keep current the foreign materials control program to meet the business needs.
    • Conduct monthly GMP & Sanitation inspections, Communicate the inspection findings, and help Operations execute the agreed upon corrective action plan(s).
  • Provide support during 3rd party and regulatory audits as needed.
  • Shadow and/or perform supplier audits (as needed).
  • Operational Quality:
  • Conduct pre-op swabs on food contact surfaces to assure cleanliness and absence of allergens prior to production activities.
  • Provide package integrity testing support and training to filler operators to manage successful TBA operations.
  • Assist the warehouse coordinator in receiving ingredients as per ACI specification with correct documentation (e.g. certificates of analysis or conformance certificates).
  • Provide quality related oversight and feedback to manufacturing staff as and when needed.
  • Serve as a liaise between kosher and halal certifying bodies with respect to ACI Operations and finished products. Other activities as needed to support Operations.
Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to self-manage and prioritize workload.
  • Ability to demonstrate the leadership capability required to ensure that food safety/quality are communicated and acted upon in a timely manner.
  • Ability to communicate effectively through written and oral communications.
  • Ability to work with all levels of the organization.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to make independent, informed decisions.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.
  • Ability to focus on details with strong mathematical aptitude.
  • Must be able to work well as part of a team and in alignment with company’s goals.
  • Ability to multi-task and work well under pressure.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to lift 25 lbs., reach, bend, stoop.
  • Ability to walk on concrete floors and work in a standing position up to 8 hours a day.

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

Apply Now

Location: Ayer, MA Department: Manufacturing

The Sr. Supply Chain Planning Manager is an inspiring, hands-on leader responsible for aligning strategy, execute plans and deliver measurable results to support business growth, service levels, and profitability. The role coordinates, organizes, and oversees supply chain end-to-end processes from sourcing, planning, production, logistics and distribution of the company’s goods. Additionally, the Sr. Supply Chain Manager is responsible for managing cross-functional efforts of high impact projects to business performance by leading and implementing key strategic business development initiatives.

Education, Certifications, and Experience
  • Bachelor’s degree in Supply Chain Operations, Industrial Engineering, or related field required.
  • 5+ years’ experience as a supervisor, manager, or similar in a Supply Chain role.
  • 5+ years’ supply chain experience in a manufacturing environment.
  • 5+ years of inventory control experience.
  • 5+ years MRP and WMS experience. Previous experience with SAP is a plus.
  • Working knowledge of GMP, HACCP, and Food Safety protocols preferred.
Knowledge, Skills and Abilities
  • Working knowledge of ERP end-to-end processes for Supply Chain Execution.
  • Warehousing management systems knowledge.
  • Inventory Management and Control.
  • Negotiate purchasing contracts.
  • Controls and ensures Master Data is accurate and regularly maintained through engineering controls.
  • Knowledge of decision support tools and data modeling.
  • Excellent organizational skills with strong detail orientation.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
  • Strong supervisory and leadership skills.
  • Thorough understanding of company products and logistics.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Excel, Word, and Outlook, ERP; Decision Support Tools.
  • Ability to maintain accurate document records.
  • Ability to use a computer, telephone, calculator, and other equipment required for the role.
  • Ability to get along with diverse personalities at all organizational levels in a tactful, mature and flexible manner.
  • Ability to multi-task on projects and day-to-day responsibilities.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with the company’s goals.
  • Ability to perform repetitive motions, an occasional lift 50 pounds.
  • Ability to stand and walk on concrete floors, bend, reach, push, and pull.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
Primary Responsibilities
  • ERP working knowledge of Supply Chain end-to-end processes.
  • Oversee, optimize and streamline sourcing, planning, scheduling and logistics to support improved service levels, growth and profitability.
  • Implement strategic supply chain projects to improve capabilities in vendor management, planning, production scheduling, logistics and 3PL deliveries.
  • Lead SO&P process
  • Lead efforts across multiple disciplines (i.e.- Quality, Product Development, Sales, Manufacturing, Procurement to ensure alignment and execution of key business initiatives.
  • Communicates and implements key performance indicators (KPIs) and metrics to measure and evaluate the end-to-end strategic supply chain operations. Identifies opportunities, models desired outcomes and effectively manages performance of operational methods.
  • Provides leadership that delivers supply chain and operational efficiencies, improved financial performance.
  • Lead, coach and develop a Supply Chain team through clear goal setting, feedback and coaching.
  • Lead effort in achieving site-wide planning/manufacturing goals for adherence to supply plans, production schedules, and manufacturing turn-around time.
  • Lead departmental initiatives to improve safety, quality, productivity, costs, scheduling and team capabilities.
  • Identifies optimal shipment and transportation routes with attention to consolidation of warehousing and distribution.
  • Assesses the need for material-handling equipment and staffing; makes recommendations to ensure efficient loading, unloading, movement, and storage of materials.
  • Negotiates prices for raw material and delivery with suppliers, vendors, and/or shipping companies.
  • Participates as an advisory member of the product development team, providing information and guidance on availability and cost of supplies and materials.
  • Acts as part of the team coordinating engineering changes, product line extension, or new product launches to ensure timely and orderly material and production flow transitions.
  • Monitors the performance of suppliers, assessing their ability to meet quality and delivery requirements; identifies and qualifies new suppliers in collaboration with other departments.
  • Performs other related duties as assigned.
Travel Requirements
  • 5%

Ajinomoto Cambrooke, Inc. is an Affirmative Action, Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce. If you need assistance with completion of an application for employment, please contact Human Resources Department at 978-862-1980.

Ajinomoto Cambrooke, Inc. strongly encourages employees to be vaccinated against COVID-19.

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